Return Policy for Brivamavel

Effective Date: December 30, 2024

Thank you for shopping with Brivamavel! We strive to provide the best quality products and customer service. If for any reason you are not satisfied with your purchase, we are here to help. This Return Policy outlines the terms and conditions under which you can return items purchased from our website www.brivamavel.com (“the Website”).

Please read the following guidelines carefully to ensure a smooth return process.

1. Eligibility for Returns

We accept returns on most items purchased from our Website, subject to the following conditions:

  • Timeframe: You must initiate the return within 30 days from the date you receive your order. After 30 days, we are unable to process a return or issue a refund.

  • Condition of Items: To be eligible for a return, items must be unused, unworn, and in their original packaging. Products that have been damaged, altered, or used cannot be returned.

  • Non-Returnable Items: The following items are non-returnable:

    • Sale items or clearance products
    • Gift cards
    • Personalized or custom-made items
    • Opened or used beauty products (if applicable)
    • Items marked as “final sale” at the time of purchase

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@brivamavel.com or call our hotline at (636) 528-6790 to request a Return Authorization (RA) number. You will need to provide your order number, the product(s) you wish to return, and the reason for the return.

  2. Prepare the Return: Once your return request is approved, pack the item(s) securely in their original packaging. Please include all tags, manuals, and accessories that were included with the product.

  3. Return Shipping: You will be responsible for the return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.

  4. Return Address: Send the item(s) along with the RA number to the following address:

    Brivamavel Returns
    134 Oak Tree Ct, Troy, Missouri
    RA Number: (Provided by Customer Service)

3. Refunds and Processing Time

Once we receive and inspect your returned items, we will notify you via email about the approval or rejection of your refund. Please allow up to 7-10 business days for us to process your return after it has been received.

  • Refund Method: If your return is approved, we will issue a refund to your original payment method (credit card, PayPal, etc.). Please note that it may take 7-10 business days for the refund to appear on your account, depending on your payment provider.

  • Partial Refunds: In some cases, we may issue a partial refund if the returned items are damaged, missing parts, or show signs of wear.

4. Exchanges

Currently, we do not offer direct exchanges. If you would like a different size, color, or product, we recommend that you return the original item and place a new order for the desired item. Follow the steps outlined above to return your item.

5. Damaged or Defective Items

If you receive a product that is defective, damaged, or not what you ordered, please contact us immediately at info@brivamavel.com or call our customer service at (636) 528-6790.

  • We will provide you with a prepaid return label for returning the item at no cost to you.
  • Once we receive the damaged or defective item, we will issue a full refund or send a replacement, depending on your preference and item availability.

6. Lost or Stolen Items

We are not responsible for any lost or stolen items during the return shipping process. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your items.

7. International Returns

For customers outside the United States, the return process is similar to domestic returns, but please note:

  • You are responsible for any return shipping fees, including customs duties or taxes.
  • Refunds will be issued in U.S. dollars, and your bank or payment provider may charge additional fees for international transactions.

If you have any questions regarding international returns, please contact our customer service team for further assistance.

8. Contact Us

If you have any questions or need assistance with the return process, please don’t hesitate to contact us: