Payment Policy for Brivamavel

Effective Date: December 30, 2024

At Brivamavel, we want to ensure that your shopping experience is smooth, secure, and easy. Our Payment Policy outlines the accepted payment methods, billing procedures, and security measures we take to protect your payment information. Please read this policy carefully before making a purchase on our website www.brivamavel.com.

1. Accepted Payment Methods

We accept a variety of payment methods for your convenience. The following methods are currently available:

  • Credit and Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: Secure payments through your PayPal account.
  • Apple Pay / Google Pay: Quick and easy mobile payments.
  • Gift Cards: Brivamavel gift cards can be used during checkout to pay for orders.
  • Other Methods: We may accept additional payment methods from time to time, including regional payment options. Please check the checkout page for the latest payment options.

2. Billing Information

When placing an order on our Website, you will be required to provide accurate billing information, including:

  • Your name
  • Billing address
  • Phone number
  • Email address
  • Payment method details (such as card number, expiration date, and security code)

By providing this information, you confirm that you are the authorized holder of the payment method being used and that all information provided is accurate and complete.

3. Order Processing and Payment Authorization

  • Authorization: Upon submitting your payment, we will verify the payment details with your bank or payment provider to ensure funds are available. This process is typically instantaneous.

  • Order Confirmation: Once your payment is authorized, you will receive an order confirmation email containing your order details and estimated delivery date. This confirms that your order has been successfully processed.

  • Pending Orders: If your payment is declined or pending, we may reach out to you for additional information or offer alternative payment options to complete the transaction.

4. Security Measures

We take the security of your payment information very seriously. We use industry-standard encryption and security measures to protect your personal and financial data during the payment process:

  • SSL Encryption: All payment transactions are processed through a secure, encrypted connection (SSL), ensuring that your payment information is protected.
  • PCI-DSS Compliance: We comply with the Payment Card Industry Data Security Standard (PCI-DSS), which means we follow strict security standards to protect your card information during transactions.
  • Secure Payment Gateways: We partner with trusted payment service providers like PayPal, Stripe, and others that use advanced security protocols to safeguard your payment data.

Despite these measures, no online transaction is 100% secure. If you believe that your payment information has been compromised, please contact us immediately at info@brivamavel.com.

5. Currency and Pricing

  • Currency: All prices displayed on our Website are in USD (United States Dollars) unless otherwise stated. If you are purchasing from outside the United States, your bank or payment provider may convert the charge to your local currency at their prevailing exchange rates.

  • Taxes and Duties: Sales tax will be applied to your order if required by local laws. For international orders, you may also be responsible for customs duties, taxes, and other fees. These fees are not included in the order total and will be charged separately by the carrier.

  • Pricing Accuracy: We make every effort to ensure that product prices and promotional offers are accurate on our Website. In the event of an error, we reserve the right to correct the price before processing the order. If the price of a product is significantly different from what was displayed at the time of purchase, we will notify you and offer the option to proceed with the updated price or cancel the order.

6. Payment Issues and Declined Transactions

If you experience any issues with your payment, such as a declined card or transaction failure, we recommend the following steps:

  • Check Payment Details: Double-check the payment method information (e.g., card number, expiration date, CVV) and ensure that it is entered correctly.

  • Contact Your Bank: Some banks or card issuers may block online transactions for security reasons. If your payment is declined, please contact your bank or payment provider to resolve any issues.

  • Try a Different Payment Method: If your preferred payment method is not working, try using an alternative payment method offered on our Website.

If the payment issue persists, please contact our customer service team at info@brivamavel.com for assistance.

7. Pre-Orders and Backorders

For items that are available for pre-order or on backorder, your payment will be processed at the time of purchase. Once the item is back in stock and ready to ship, we will send an email notification, and your order will be fulfilled accordingly.

8. Refunds and Cancellations

  • Order Cancellations: If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are processed and shipped. Once an order has shipped, it cannot be canceled and must be returned according to our Return Policy.

  • Refunds: Refunds will be issued to your original payment method. Once the refund is processed, it may take 5-10 business days for the refund to appear in your account, depending on your payment provider. Refunds will be processed for canceled orders, returns, or items that cannot be fulfilled.

9. Fraud Prevention

We take fraud prevention seriously and use various tools to monitor and detect fraudulent activity. If we suspect that an order may be fraudulent or that payment information may be compromised, we reserve the right to:

  • Request additional identification or information to verify your identity.
  • Cancel the order and issue a refund if we believe the transaction is fraudulent.

10. Contact Us

If you have any questions regarding our payment methods, security, or any other aspect of the payment process, please feel free to contact us: